2025 Progress Report
Since publishing our Accessibility Plan in 2023 (the “Plan”), and our Progress Report in 2024, GoTo has made meaningful efforts to advance accessibility objectives, including those stated in the Plan. This Progress Report provides an overview of that progress by topic area followed by an update on GoTo’s consultation and feedback processes.
Progress by topic
- Employment. To advance our commitments to simplify and decrease text in employee onboarding materials, GoTo has recently undertaken an initiative focused on updating and streamlining employee onboarding content. We have reviewed all pre-boarding and onboarding materials and significantly reduced the amount of text therein. We have additionally committed to review these materials every six months to identify further opportunities to streamline this content. Our Accessibility Champions continue to enhance GoTo’s culture of accessibility by hosting awareness and training events that foster knowledge sharing and embracing continuous improvement.
- Built environment. In our Plan, we committed to ensure that new office space would be accessible. Although GoTo has not expanded its office footprint in the past year, we will maintain this focus on accessible offices in the future. Also, GoTo continues to give employees the option to work from home.
- Information and Communication Technologies (ICT). GoTo committed to confirm that its existing primary marketing pages have been designed to comply with WCAG 2.1 AA standards and has done so. GoTo has also adopted website creation and review processes designed to ensure future marketing pages also comply with these standards. With regard to our commitment to explore training materials for third-party email and messaging applications used by employees, GoTo has identified resources and notified employees where to find them and will continue to explore resources and means to increase awareness about them.
- Communications other than ICT. GoTo committed to include manual captions in all GoTo Connect customer support videos added to our YouTube channel to improve their accuracy, and we continue to do this. Finally, we have advanced our commitment to add captions to employee video resources, and we have added captions to all employee-facing onboarding and other company-wide training videos.
- Procurement of goods, services, and facilities. GoTo committed to evaluate how to further take accessibility into account in vendor review and selection processes, and to this end we are updating our vendor questionnaires to include questions that enable us to assess the accessibility of software that we are considering procuring.
- Design and delivery of programs and services. We committed to make our Chameleon design system compliant with WCAG 2.1 AA standards and to assess the degree of adoption of design system elements within our services. Formal measurement of both criteria is underway, and the Chameleon design system elements are substantially compliant with WCAG 2.1 AA standards and have been broadly incorporated within the GoTo Connect services. Also, regarding our commitment to complete VPAT documentation for GoTo Connect, we are still in process of updating the most recent VPAT documents for our services to include many accessibility enhancements we have made to them.
Consultation details
Since publishing the Plan, we have sought input about our accessibility practices and features from employees and customers through customer surveys and moderated listening sessions. To further increase our focus on direct engagement and consultation with individuals living with disabilities, since the beginning of the year, we have partnered with a service provider that specializes in making these connections. Through this partnership, we commission monthly accessibility research engagements and receive formal, actionable input from diverse groups of users with disabilities, including those who rely on assistive technologies like screen readers, screen magnifiers, eye-gaze controls, live captions, and other technologies. These collaborations enable us to identify and address accessibility barriers, ensuring our products are inclusive and usable for all, reflecting our commitment to continuous improvement in accessibility.
Feedback received and how it was considered
As required by law and to meet our customers, users, and employees where they are, GoTo makes various channels available for individuals to give feedback about GoTo’s accessibility, including as described in the Plan. Through these channels, GoTo has received valuable feedback about how it can improve the accessibility of its services. For example, since our progress report last year, we have introduced the ability to zoom in and out while using the GoTo Connect desktop application, resolving a previously identified challenge for individuals with disabilities accessing the platform. We recently received the report from the consultations facilitated by our new service provider and are outlining plans to introduce additional improvements in coming quarters. Feedback from employees has been primarily personal (e.g., requesting accommodations) rather than structural and continues to be handled on a case-by-case basis.
