April 24, 2025
AI Receptionist is your 24/7 partner for delivering better service and boosting efficiency. Designed with small businesses in mind, it’s easy to set up and packed with powerful features like efficient call routing, real-time reporting, and multi-language support.
We’ve answered the most common questions to help you learn more about this smart, affordable solution.
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What are the pricing models?
- There are two pricing options. You can pay per minute or choose a fixed-price plan that includes 3,000 minutes with overage charges if you exceed that. Pricing depends on your region, so please contact us to get the best options for your location.
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Which languages does the AI Receptionist support?
- Currently, we support English only, but additional languages will be available soon. There will be no price increase when new languages are added.
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Can the AI Receptionist handle multiple calls and high call volumes?
- Yes! The AI Receptionist can handle all concurrent calls that come into the organization.
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Can the AI receptionist transfer calls in real time?
- Yes, you can configure the AI Receptionist to transfer calls to specific extensions, groups, or queues based on the caller’s inquiry using rules set in the admin portal.
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Can I set up multiple AI Receptionists?
- Yes, you can create unlimited AI Receptionists, each able to handle any number of concurrent calls.
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Can the AI Receptionist integrate with our current systems and use information from our website or uploaded documents?
- Not today, but APIs and integrations with many popular CRM platforms are on our roadmap and coming soon. You will have the ability to add knowledge base articles and forms to improve the AI receptionist’s self-service accuracy and consistency during setup.
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Is setup easy, and are there setup resources available?
- Yes! We provide guided onboarding within the product as well as support site articles to help you set up and use your AI Receptionist.
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Is reporting on AI Receptionist performance provided?
- Yes. You can monitor key metrics like average talk time and escalation rates directly in GoTo Admin, or use the analytics portal for deeper insights into your AI Receptionist’s performance and call handling.
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Can callers switch from the AI Receptionist to a live agent?
- Yes, you can configure exit and escalation options to suit your business and customer needs.
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Is the AI Receptionist suitable for my industry or use case?
- Yes! The AI Receptionist is suitable for a wide range of industries. Its flexible configuration options enable it to handle diverse use cases and business-specific requirements.
Don’t let another call-or customer-go unanswered.
See how GoTo Connect’s AI Receptionist can transform your customer experience and streamline your workflows.
