Environmental, Social, and
Governance at GoTo
GoTo is about connection. Our products bring people together, facilitate collaboration, and create shared understanding. Our Environmental, Social, and Governance program incorporates these same principles. In a holistic, systems-thinking way, our ESG priorities are integrated enterprise-wide, actively involving all stakeholders.
We have identified the following material areas on which to focus. These areas serve as a blueprint for our ESG efforts, align with our business strategy, and profoundly impact GoTo’s culture and performance.
Talent & Culture
At GoTo, we're deeply committed to cultivating an environment where all employees can thrive. We attract, engage, and retain exceptional talent by fostering an inclusive workplace rooted in innovation, authenticity, adaptability, and growth. Our highly collaborative culture, paired with a strong focus on empowerment and autonomy, fuels our passion for delivering exceptional experiences to our customers. In addition to comprehensive health and wellness benefits, our total rewards program includes education, career development and growth opportunities, family planning support, and more. By providing equal opportunities and fostering a space where everyone feels valued, supported, and empowered, we enable our teams to deliver their best work, drive meaningful impact, and continuously raise the bar in how we show up for our customers.
Inclusion & Belonging
At GoTo, we commit to cultivating an environment where people feel empowered to be authentic, excel in their roles, and seize opportunities. Our initiatives foster trust, challenge biases, and value diverse perspectives. By celebrating our team's unique experiences and backgrounds, GoGetters come together to weave a dynamic tapestry of expertise, innovation, and insight.
Environmental Sustainability
GoTo is committed to science-aligned climate action and building sustainable practices for both our offices as well the thousands of home offices our employees work out of as a part of our remote-centric organization. The purchase of Energy Attribute Credits (EACs) is critical to GoTo’s ongoing commitment to decarbonization. This enables us to mitigate our Scope 2 emissions. EACs allow us to match our global electricity usage with 100% renewable energy. This is important because there is a significant fossil fuel component in the generation mix of the day-to-day power on which we rely. Instead of procuring carbon offsets from the voluntary market, we actively engaged in reforestation efforts through partnerships with nonprofit organizations around the world. In our operations, we prioritize using data centers that are powered by renewable energy, have high energy efficiency standards, and high ratings from Greenpeace. We have reduced corporate travel and procured certified carbon offsets for emissions attributed to necessary travel.
Philanthropy & Volunteering
GoTo Gives is the vehicle through which we fulfill our mission to create a more sustainable world by connecting the next generation workforce to the power of possibilities. Our three impact areas are: Education & Youth, Environmental Stewardship, and Community Action. Through financial support and direct service, GoTo employees lead with purpose.
ESG Business Alignment
Environmental, Social, and Governance factors are embedded into GoTo’s business model. A leading example of this is our environmental handprint. The use of GoTo products reduces the need for business travel, specifically air travel, a significant source of global emissions. Our technology, including products such as GoTo Meeting and GoTo Webinar, connects millions of people from anywhere, and products such as LogMeIn Rescue and GoTo Resolve enable IT teams to provide technical troubleshooting and support remotely and effectively.
Employee Health & Safety
Our workforce is now remote-centric, so we have reimagined our support in this area. Thrive, GoTo’s corporate wellness program, emphasizes the mental and physical and social well-being of employees, providing integrated digital self-care tools, coaching and EAP supports and wellness global activities to support everyday life stressors, transitions, and challenges using evidence-based techniques. Our quarterly Self Care Days allow employees the opportunity to recharge, spend time with family, or take up new hobbies.
Governance & Ethics
Our Corporate Governance Guidelines and Code of Business Conduct and Ethics reflect our commitment to ethical business practices, compliance, and oversight. We believe that the highest standards of governance and ethics are foundational to GoTo’s long-term organizational success and enduring, positive corporate culture.
Human Rights & Labor
GoTo is committed to respecting and protecting global human rights and strives to serve as a model for our customers, vendors, and partners, encouraging them to do the same. Recognizing the need for ongoing vigilance, we endeavor not to be complicit in any human rights violations.
Customer Experience
At GoTo, our customers are our obsession. With 24/7 support, and products and services designed to continually enhance the customer experience, we aim to delight our customers across their journey, while helping them achieve their desired goals. We strive to earn long-term relationships by building on the highest level of care and trust.
Privacy & Data Protection
As a company with users in nearly every country around the world, we are committed to implementing and maintaining a global data privacy program designed to protect the personal and confidential information entrusted to us by our customers, users, and end-users.
Responsible Use of AI
At GoTo, we are deeply committed to leveraging AI to enhance efficiency and foster innovation within our teams and our products. By incorporating AI across various departments, we expedite processes, transform workflows, and improve efficiencies. Our dedication to understanding AI's capabilities, developing ethical solutions, and prioritizing customer value underscores our commitment to incorporating AI into our products responsibly and securely.
