Environmental, Social and
Governance at GoTo
GoTo’s products bring people together, facilitate collaboration, and create shared understanding. Our Environmental, Social and Governance priorities invoke these same principles, thoughtfully involving our stakeholders in a holistic way.
The following areas serve as a blueprint for our ESG efforts and profoundly impact GoTo’s culture and performance.
Talent & Culture
Best Company Culture. Best Company for Women. Best Company for Diversity. These accolades are bestowed upon us because of our exceptional employees, whom we attract, engage, and retain by fostering a culture of innovation, authenticity, and career growth. In addition to generous health and wellness benefits, our total rewards program encompasses education, professional development, family planning, and much more. GoTo provides equal opportunity for all.
Inclusion & Belonging
We’re passionate about growing a diverse and inclusive work ecosystem because unique perspectives make us a stronger company. We’re committed to creating an inclusive space for everyone, no matter what.
Sustainability
We’re committed to maintaining carbon neutrality and building sustainable practices for both our offices as well the thousands of home offices our employees work out of as a part of our remote-centric organization. We procure 100% renewable electricity for our global operations by purchasing Green-e certified renewable energy credits (RECs) to match our global electricity usage. Since 2020, we have also procured certified carbon offsets to mitigate our Scope 1 emissions and the estimated electricity emissions of employees working from home. In our operations, we prioritize using data centers that are powered by renewable energy, have high energy efficiency standards, and high ratings from Greenpeace. We have reduced corporate travel and procured certified carbon offsets for emissions attributed to necessary travel.
Philanthropy & Volunteering
GoTo Gives is the vehicle through which we fulfill our mission to create a more sustainable world by connecting the next generation workforce to the power of possibilities. Our three impact areas are: Education & Youth, Environmental Stewardship, and Community Action. Through financial support and direct service, GoTo employees lead with purpose.
ESG Business Alignment
Environmental, Social, and Governance factors are embedded into our business model. A leading example of this is our environmental handprint: in 2020-2021, GoTo contributed to the avoidance of 63 million tons of greenhouse gas emissions by reducing—through the use of our products—customers’ daily commutes and business travel.
Employee Health & Safety
Thrive, GoTo’s corporate wellness program, emphasizes the mental and physical well-being of our remote-centric employees, providing support and building resilience during challenging times. Our quarterly Self Care Days allow employees to recharge, spend time with family or take up new hobbies.
Governance & Ethics
Our Corporate Governance Guidelines and Code of Business Conduct and Ethics reflect our commitment to ethical business practices, compliance, and oversight. We believe that the highest standards of governance and ethics are foundational to GoTo’s long-term organizational success and enduring, positive corporate culture.
Human Rights & Labor
We’re committed to respecting and protecting global human rights and strives to serve as a model for our customers, vendors, and partners, encouraging them to do the same. Recognizing the need for ongoing vigilance, we endeavor not to be complicit in any human rights violations.
Customer Experience
Our customers are our obsession. With global 24/7 support, premium customer care, and solutions designed to improve the human experience, we aim to delight our customers across their journey,. We strive to earn long-term relationships by building on the highest levels of care and trust.
Privacy & Data Protection
As a company with users in nearly every country around the world, we are committed to implementing and maintaining a global data privacy program designed to protect the personal and confidential information entrusted to us by our customers, users and end-users.
Responsible Use of AI
We’re deeply committed to leveraging AI to enhance efficiency and foster innovation within our teams and products. By incorporating AI across various departments, we expedite processes, transform workflows, and improve efficiencies. Our dedication to understanding AI's capabilities, developing ethical solutions, and prioritizing customer value underscores our commitment to incorporating AI into our products responsibly and securely.
