Customer Experience (CX) Platform
Everything your business needs to easily connect with customers
The most comprehensive suite of customer experience tools all within one solution, offering unbeatable value.
Make every conversation count
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One Solution
A simple, yet comprehensive CX platform that centralizes customer communications through one unified experience. -
Best of both worlds
Our award-winning phone system + all the digital channels you need to connect with any customer, from anywhere -
AI for GoTo Connect
Powerful solutions that deliver real, measurable value for improved efficiency, personalized service, and seamless interactions
Award-Winning Phone System
100+ powerful phone features to power your business growth
A customizable softphone. Unlimited call routing. Powerful integrations. Advanced call routing with dial plan editor. Auto-attendants. SMS functionality. And more. GoTo Connect has everything you need to communicate with customers and make every conversation count, wherever that conversation takes place.
Digital Channels with a Centralized Inbox
All the digital channels to connect with any customer, anywhere
Enable new digital channels and engage with more customers, faster, across Whatsapp, social, SMS, web chat, and more. Ensure you never miss a message and the ability for any of your team to pick up where another left off by centralizing all of these conversations into one, easy-to-use, shared inbox. With our customer experience software, you can even create personalized AI-powered SMS campaign in just a few clicks.
AI-Enhanced Admin Tools
Let GoTo's co-pilot handle the hard work for you
GoTo Continues to make IT easy with our new virtual assistant, GoPilot, built directly into the admin interface. With deep links, quick deployments, and smart navigation, this fully integrated chatbot empowers your admin with more knowledge and control to streamline operations and increase self-serve capabilities. Ask questions and get answers within seconds to set up queries, support resources, demo videos, and much more.
Advanced Reporting & Insights with AI
Deliver outstanding customer experiences with data-driven insights
Uncover actionable insights and optimize customer experiences with analytics powered by AI for GoTo Connect. Our call transcription, summarization, and intelligence tools transform raw call data into data-driven strategies, ensuring every interaction drives customer satisfaction and business growth.
Admin System
Make managing customer communications easy
GoTo Connect’s unified administration puts all the setup, controls, reporting, and monitoring within a single, easy-to-manage solution. Access all of your phone system and CX settings from one location, including dial plans, ring groups, chat queues, chat assistants, campaigns and more. Easily add, remove or make bulk configuration changes, manage your integrations, or deep dive into extensive reporting around your staff activity, customer interactions, or device health.
See all our features
Download our datasheet to discover everything GoTo Connect CX has to offer.
FAQ
Investing in a customer experience (CX) platform offers several significant advantages for your business. This technology allows you to engage with customers faster across multiple channels, streamlines the capture and centralization key data and customer insights and boost overall operational efficiencies by centralizing management and automation tools. Collectively, these benefits lead to increased customer satisfaction and loyalty, helping your business grow.
GoTo Connect CX includes everything a business needs to easily connect with customers and equips all of its staff with the tools, channels, integrations and AI capabilities they need to deliver seamless customer experiences. Key features of our customer experience software include WhatsApp, Facebook, Instagram, webchat, and SMS campaigns, advanced reporting and analytics, our admin assistant “go pilot” and robust integrations.
Many customers who initially contact GoTo are looking to replace their outdated phone systems with a more modern, cloud-based solution. GoTo Connect CX is the ideal upgrade for businesses seeking to expand beyond traditional phone and email channels, offering the ability to connect with customers through their preferred digital platforms. As businesses adopt these additional communication channels, it becomes crucial to centralize conversations, extract actionable insights, streamline customer journeys, and integrate with essential work applications. This is why businesses choose GoTo Connect CX.
GoTo Connect provides three main options for integrating with Microsoft Teams: Direct Routing, a hybrid phone app, and our latest fully embedded integration. You can select the plan that best aligns with your business needs or existing Microsoft Teams license. For more details, visit our Microsoft Teams webpage.
GoTo Connect’s unified administration puts all the setup, controls, reporting, and monitoring within a single, easy-to-manage solution. Make IT easy with our new virtual assistant, GoPilot, built directly into the admin interface. With deep links, quick deployments, and smart navigation, this fully integrated chatbot empowers your admin with more knowledge and control to streamline operations and increase self-serve capabilities.
Yes! Our AI is designed to be accessible and affordable for businesses of all sizes. Whether you're a small business looking to improve customer interactions or a large enterprise streamlining operations, GoTo offers scalable solutions that empower customer-facing teams to deliver exceptional service without requiring significant upfront investments.
Everything your business needs to easily connect with customers
See how GoTo Connect CX can delight your customers and drive business growth.