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AI Receptionist

Answer every call, anytime, with our AI-powered virtual receptionist

Your 24/7 smart assistant for answering calls, automating tasks, and improving customer service at every step.

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AI Receptionist is your 24/7 partner for better service and greater efficiency with effortless set up. With powerful features like efficient call routing, real-time reporting, and multi-language support, it’s the smart, affordable solution your small business needs.
  • Better customer service: Ensure no call or inquiry goes unanswered with 24-hour availability, fast and accurate responses, and customizable tone and language options that build trust and connection.
  • Boost Efficiency: Free up your team by automating routine tasks like call routing, reducing wait times, transfers, and unnecessary workloads.
  • Unified Platform: Part of the GoTo Connect platform, our virtual phone receptionist eliminates the need for third-party tools, ensuring a smooth setup and effortless operation tailored to your workflow.
Agents working in a professional setting, with AI Receptionist features such as multilingual support, call duration analytics, and total call metrics, showcasing better customer service, efficiency, and unified communication.
AI Receptionist interface displaying call details, knowledge accessed, and info captured. Highlights real-time insights and seamless call handling to ensure no inquiry goes unanswered.
Be available whenever your customers need you
With 24/7 call handling, AI Receptionist ensures no lead or inquiry goes unanswered—even after hours. Whether it’s connecting a caller to the right department or capturing important details for fast follow-up, this smart assistant makes sure your business never misses a potential opportunity.
Let your team focus on what really matters
By handling routine calls, managing repetitive tasks, and syncing contact interactions across CRMs, our virtual receptionist solution helps your staff spend less time tied up on the phone and more time dedicated to higher-value work. Your customers get faster service, and your team gets the freedom to focus on growth.
AI Receptionist’s Interface showcasing the ability settings, including options to pick a queue, describe transfers, and define tasks, allowing businesses to customize call handling for efficient team workflow.
Knowledge base interface linked to AI Receptionist, providing accurate AI-driven responses, gathering key details, and ensuring seamless call handling for routine inquiries.
Quick, accurate responses delivered seamlessly
AI Receptionist answers calls with precision, cutting down on wait times, transfers, and confusion. Our virtual receptionist uses FAQ and knowledge-base resources to provide AI-driven responses to routine questions. Because it also gathers key details during every interaction, callers are connected to the right person with all the context needed for frustration-free handoffs.
"I was impressed by how quickly and accurately the GoTo AI Receptionist delivered information. GoTo's AI Receptionist can answer FAQs like hours of operation or holiday schedules without tying up queues. That’s critical for letting agents focus on high-priority tasks. It’s interactive and fast and we can easily see GoTo's AI Receptionist scaling to handle calls seamlessly with game-changing features like custom greetings, FAQs, and multilingual support."
Armando Kling Telecommunications Engineering at MV Transportation
"GoTo's AI Receptionist is what we've been looking for. It has solved the problem of employees having to give out personal numbers and getting flooded with service calls that aren't part of their role. We no longer need to manually filter sales calls – they’re automatically taken care of by GoTo's AI Receptionist. It’s been really helpful."
Meghan Walker Sales Recruiting Manager at DoorDrivenSales
"The GoTo AI Receptionist is absolutely something I’d want. Anything that takes pressure off my team is a huge win."
Brian Lawhorne VP of IT at Unio Health Partners 
Real-time dashboard linked with AI Receptionist on the GoTo Connect unified platform, displaying total calls, call duration, user summaries, and detailed interaction transcripts, highlighting seamless setup and built-in reporting for efficient workflow integration.
AI that works flawlessly with no extra hassles and no integration headaches
Our virtual phone receptionist is ready to work within minutes, with a simple setup process that doesn’t require a technical degree. AI Receptionist is part of the GoTo Connect unified platform, so you can align it to your existing business workflows. Built-in reporting lets you observe how the AI interacts with callers in real time, giving you full confidence in both the system and its ability to meet your business needs.
Customizable service to connect with every customer
With 10+ languages, customizable tone, and the flexibility to match your brand's voice, AI Receptionist ensures that every customer, in every location, feels cared for. Tailor every interaction to fit the culture and preferences of your business.
AI Receptionist customization interface featuring multi-language support, tone selection, and personalized voice options to ensure tailored interactions for every customer's needs.

Features built for exceptional customer experience

  • Intelligent Configuration

    Effortlessly design, duplicate, and enable custom AI call flows with the Dial Plan Editor.
  • network

    Interaction Rules

    Define precise rules and guidelines to ensure the AI can handle and respond to different types of interactions.

  • Information Capture

    Capture important details from customer calls and send them via email, enabling timely follow-ups with minimal effort.
  • results

    AI Observability

    Access real-time analytics to gain full visibility into the AI Receptionist’s performance, ensuring transparency and identifying opportunities for process optimization.
  • call_logs

    Call Reason Identification

    Gather and store the purpose of the call, eliminating ambiguity and ensuring smooth handoffs.
  • book

    Knowledge Base

    Create and manage collections of knowledge to provide accurate and detailed responses, ensuring efficiency and professionalism.
  • question

    FAQ

    Set up common question-and-answer pairs in minutes, keeping things simple and streamlined.

  • Voice & Personality

    Tailor the voice and tone of virtual interactions to fit your brand’s personality.

Don’t let another call-or customer-go unanswered.

See how GoTo Connect’s AI Receptionist can transform your customer experience and streamline your workflows.

Request a Demo Now

FAQs

A virtual receptionist is a customer service solution that provides front-desk presence remotely, including handling incoming calls and basic tasks on behalf of a business.
Absolutely! The AI Receptionist can provide fast, accurate responses, cutting down wait times and call transfers by using knowledge bases. This helps ensure higher customer satisfaction (CSAT) and consistent service delivery.
Our AI Receptionist will help you reclaim your time and transform every interaction. It is the 24/7 smart assistant that never misses a call, helps automate simple tasks, and delivers better service faster. It’s built directly into GoTo Connect’s platform, providing a consistent and comprehensive communication solution.
Yes! AI-powered virtual receptionists provide an affordable, efficient way to ensure no customer call goes unanswered. Whether you need 24/7 availability, help managing high call volumes, or supporting routine tasks like call routing, an AI Receptionist can scale to meet your needs. Plus, with features like customizable voice, multi-language support, and actionable insights, these solutions delivery professional customer service around the clock.