Engage your customers instantly with business text messaging
Make every conversation count by sending timely texts and automating responses with GoTo Connect
- Directly engage with your customers
Business texting is the most effective way to get your message in front of customers. - Quickly connect when it counts
Time-sensitive updates? No problem. Business text messages are delivered and opened within seconds. - Deliver impact without breaking the bank
Business SMS messaging offers a high-impact, budget-friendly way to send appointment reminders, promotional offers, and feedback requests. Get results without maxing out your budget. - Leave the stress of compliance behind
Make it simple for customers to join or leave your SMS list with easy text commands or clickable opt-in/opt-out links.
- Send 1-on-1 SMS texts straight from your team inbox.
- Set up instant response to automatically send a text when you miss a call.
- Keep customer details accessible to your team via shared contact management.
Do more with GoTo Connect CX
Next-level business texting starts with an all-in-one CX solution.
Manage SMS campaigns effortlessly.
- Create, preview, and send SMS campaign messages easily using pre-written or custom templates.
- Craft the perfect SMS campaigns with an AI-powered Messaging Assistant.
- Centralize team messaging with a shared inbox so no query gets lost.
- Web
Respond to inquiries from the shared inbox. - Social media messaging
Communicate with your customers on Facebook and Instagram. - WhatsApp integration
Manage your WhatsApp business messages alongside other channels in one platform. - Email inbox
Keep all your customer interactions in one place by adding email to your shared inbox. - Follow-up tools:
Send satisfaction surveys after conversations, monitor sentiment trends, and ensure no feedback slips through the cracks.
Business SMS messaging is just the beginning
GoTo Connect has everything you need for improved communications, including:
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AI Features
AI-powered automation and insights that reduce manual tasks and enhance customer interactions.
Learn More -
Call Management
Call routing, transferring, and filtering flows that work best for you and your team
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Auto Attendant
Deliver excellent service for all inbound callers, with less effort.
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Virtual voicemail
Check your voicemail messages by email, text, web app, or by transcript.
Learn More
See what customers are saying about GoTo Connect
Frequently asked questions
Absolutely! Texting U.S. numbers requires compliance with The Campaign Registry (TCR), which helps prevent spam by having businesses register their brand and messaging campaigns.
GoTo Connect makes registration easy. You can quickly set up your brand and SMS campaigns through the GoTo Admin portal while ensuring your opt-in methods and privacy policies meet compliance standards. After approval, you can reliably send business text messages to your U.S. customers.
To automate SMS messaging in GoTo Connect, sign in to the desktop or web app, go to Engage > Automations, and click + Add automation. Name your automation, choose your audience (all contacts or specific groups), set a trigger (e.g., contact added to a group), define the timeframe, and select the action you want it to take.
You can create your SMS with the help of Message Assistant and customize your message with personalization variables, links, surveys, and MMS attachments. Just click Save & turn on, and you’re all set.
Experience the efficiency of automated business text messaging
See how your team and your business work better with GoTo Connect.
