Truly unified. Now you’re talking.
GoTo Connect makes it refreshingly simple to communicate and collaborate.
More ways to connect in one seamless experience
Business calls anytime, anywhere
You can call, chat and text with ease using the GoTo Connect web and desktop applications. These unified communications solutions offer flexibility and convenience for your modern workforce, wherever they choose to work.
Never miss another call with GoTo Connect on your mobile device. Our iOS and Android apps offer HD audio, texting and more – without draining your battery. No matter your preference, GoTo Connect gives you the tools to stay connected.
Professional, one-click video conferencing
GoTo Connect gives you everything you need to organize meetings. Set up new meetings for a later date or create a recurring series for those weekly check-ins. You can easily search your contacts in GoTo Connect and add co-organizers to any meeting you schedule.
Joining a meeting is seamless in the GoTo Connect web app. You can run sessions in your browser, so there’s no download needed for you or participants. Entering the meeting URL immediately sends everyone to a pre-join page where they can simply jump right in.
Meet with up to 250 participants, go face to face with support for 25 webcams and share your live screen for flawless demos, presentations or brainstorms. GoTo Connect’s next-generation screen sharing refreshes in real time, so even videos play back without stuttering.
AI Optimization
Proactively boost customer satisfaction with instant alerts for negative sentiments, empowering supervisors to intervene seamlessly to enhance the overall conversation, maintain customer loyalty, and achieve first contact resolution (FCR).
Master the complexities of the customer experience through historical intent and sentiment trending, unlocking valuable insights for continuous customer satisfaction (CSAT) improvement.
Tailor monitoring to specific keywords relevant to your operations, proactively manage discussions with real-time insights, and deep dive into post-call insights for a comprehensive lens on trends and agent performance.
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Call flows you can follow
Our Dial Plan Editor features a drag-and-drop visual interface for a clear view of your customized call flows. It’s easy to understand and change on the fly, wherever you are. -
Calls on your schedule
Set up call-routing schedules for when your business is open, closed for the evening or off for the holidays. Add custom greetings to inform callers of your hours. -
Day-to-day analytics
Once you’re set up, GoTo Connect reports and dashboards give you unprecedented visibility into how your employees are communicating and collaborating.
Deliver a world-class experience with integrations
GoTo Connect works seamlessly with the tools your business trusts.
Frictionless communication at work
GoTo Connect gives you and your customers a richer experience through powerful integrations with leading software solutions. We’ve partnered with providers in many different industries to remove the barriers to better communication.
- Get immediate customer data with every incoming call along with your communication history.
- Create an intuitive workflow for each member of your organization with features like click-to-call and automated call logging.
- Take advantage of our integrations at no extra cost as part of your GoTo Connect license.
All of the features you need to succeed
Ready to make the call?
See what all-in-one communications can do for your business today.