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Goto connect

All-in-one, AI-powered cloud communications

For small, mid-sized, and distributed businesses—we have the most powerful smart phone system and unified communications platform for you.

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GoTo Connect’s business cloud phone system is designed to scale with the needs of small, midsize, and multi-location organizations everywhere through an AI-powered platform that’s simple to use, effortless to manage.

  • Category-leading

    SaaS Solution

  • Award-winning

    Twenty four seven

    Customer Support

  • Easy Integration

    with Your Tools

Everything You Need in One Platform

Select from a suite of cloud communications solutions tailored to your current needs, with the flexibility to add enhancements as your business evolves.

Cloud Phone System

Award-winning, cloud-based business phone system with softphone capabilities and SMS.
    • A powerful phone system with hundreds of features, including meeting and messaging capabilities
    • The best solution for the office, home, or on the go
    • Super-simple setup, remarkably easy to manage
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Circular frame with a green gradient outline, featuring an individual speaking on a mobile device. Surrounding the image are highlights of GoTo Connect Phone System’s key features: phone, meetings, messaging, and unified admin.
Unify every customer conversation
GoTo Connect brings all your customer communication channels together in one simple, intuitive platform. With seamless integrations, you can engage customers where they are—without switching between tools or missing key opportunities.
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Tailored for any industry

Automotive Healthcare Retail Education Manufacturing
"I’m amazed at how easy GoTo is to use, and how seamlessly it integrates with Tekion. Tekion made us paperless. GoTo made us mobile."
Bob Calabrese Client Relations Director, Ewing Automotive
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"Our ability to connect with patients quickly through different modes of communication —whether that’s a text message or a phone call— improved vastly when we switched to GoTo."
Katheryn D'Onofrio Healthcare Service Line Director, ARSA
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"Our setup with GoTo Connect was completely effortless—pretty much plug-and-play. We just plugged it in, put in a PIN, and walked away. The staff could use it right away with no issues."
Ned Roberts IT Specialist, CPC Office Technologies
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"I would recommend GoTo Connect. Customer service for me is key. Vendors can promise you something in the sales process, and when you purchase, you don’t get it. Everything GoTo told us we would get, we did."
Anabella Tabique Network Telecommunications Technician, Vallejo City Unified School District
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"GoTo’s ROI was amazing—we saved about $150,000 in year one by getting rid of all of the PRIs and service contracts. It’s equipment that we don’t have to deal with anymore."
Jon Le Roi Director of IT, Mendocino Forest Products
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Practical AI tools for seamless customer experiences

One of GoTo Connect AI Receptionist voice personas, Emma.

Meet your AI Receptionist

This add-on augments human interactions by automating tasks across digital and voice channels.

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See More AI Features
  • Starred_Shield-On_Light-Accent_Green

    AI-powered assistant

    Automate tasks across channels to improve productivity.

  • Call_Logs-On_Light-Accent_Green

    Call summaries

    AI-powered summaries of each call, so you never forget what was said.

  • Sentiment analysis

    Capture and track customers' sentiment across phone calls, texts, and social media.

  • Topic monitoring

    Monitor topics across calls, texts, and social media so you can address customer concerns.

  • Plus much more

    Learn how GoTo's AI capabilities empower teams and reduce work.

    Explore All AI Features

Trusted by customers in every industry

  • Boys & Girls Clubs of America logo.
  • Munch's Supply logo.
  • Bob Johnson Auto Group logo.
  • MV logo.
  • Tenet Health logo.
  • Sydney FC logo.
GoTo Connect Phone System
Grow your business with a cloud-based phone system packed with 100+ powerful features like unlimited call routing, auto attendants, robust integrations and a visual dial plan editor. This smart cloud-based business phone system is easy to deploy, manage, use, and scale.
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Interface showing GoTo Connect's easy-to-use, drag-and-drop dial plan editor.
Interface showing how to enable new digital channels and engage with more customers, faster, across Whatsapp, social, SMS, web chat, and more using GoTo Connect CX.
GoTo Connect CX
Deliver increased customer satisfaction with GoTo Connect CX, the most comprehensive suite of customer experience tools all within one solution, offering unbeatable value. Equip every employee with the tools, channels, insights, and AI capabilities needed to delight customers and drive business growth. Enjoy enhanced integrations, advanced reporting, and new attendant capabilities all within our newest offering.
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GoTo Connect Contact Center
Deliver better results with a cloud-based contact center solution that empowers agents, informs supervisors, and makes day-to-day operations simple for contact center managers and IT admins. GoTo Connect Contact Center provides a full omnichannel experience which includes phone, email, chat and WhatsApp, a full suite of API integrations, and quality management capabilities. Designed to make your team more productive and to provide a first-class experience for customers.
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Interface showing an Agent Dashboard using GoTo Connect Contact Center. The dashboard highlights sales support, tech support, and marketing support all in one streamlined view.

Designed with you in mind

  • Launch-On_Dark-Accent_Green

    Fast

    Implement in as little as one day
  • Checklist-On_Dark-Accent_Green

    Easy

    Manage without large IT teams
  • Wallet-On_Dark-Accent_Green

    Affordable

    Enterprise technology at SMB prices

  • Modern

    AI-powered, cloud-based platform
  • Gears-On_Dark-Accent_Green

    Integrated

    Native support for your common apps

FAQs

GoTo Connect is more than just an award-winning cloud-based phone system—it's an all-in-one platform for business communications and customer experience. Businesses get access to powerful VoIP features (including customizable dial plans, unlimited call routing and auto attendants) alongside GoTo Connect CX and Contact Center capabilities, such as omnichannel support (voice, SMS, web chat), real-time analytics, customizable workflows, and integrations with leading tools.

View our pricing page for more information about our plans.

You can use GoTo Connect phone, video conferencing, messaging, and admin features directly on your computer or mobile device – no special phone hardware necessary. VoIP compatible phones for GoTo Connect can also be purchased here.

You can port (transfer) your current business phone number directly to your GoTo Connect account. If you’d like a new virtual phone number, you can create unlimited numbers and extensions at any time.

The number porting process depends on many factors, such as how long it takes for your current carrier to confirm the transfer.

GoTo Connect is great for small businesses looking for an integrated cloud phone system, meetings, and messages, thanks to its flexibility, cost effectiveness, and speed of deployment. Compare our plans to explore the right solutions for your team (or talk to our sales team).
AI for GoTo Connect enhances efficiency by automating routine tasks such as call and meeting summaries, sentiment analysis, and message responses. This allows your customer service team to focus more on complex issues and deliver personalized support. With AI tools like AI Meeting and Call Summaries, agents can quickly review key points, while real-time sentiment analysis helps supervisors intervene when necessary, boosting productivity and reducing handling times.
Yes! Our AI is designed to be accessible and affordable for businesses of all sizes. Whether you're a small business looking to improve customer interactions or a large enterprise streamlining operations, GoTo offers scalable solutions that empower customer-facing teams to deliver exceptional service without requiring significant upfront investments.
It ensures your customer service team stays ahead by providing real-time insights into customer sentiment and performance trends. With AI tools for proactive support, such as topic & sentiment detection and supervisor recovery, your business can consistently meet and exceed customer expectations, helping you maintain a competitive edge in the marketplace.

Effortless customer interactions

Business and life can be complicated, but GoTo Connect makes delivering outstanding service and customer experiences simple.

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