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CONTACT CENTER SOLUTION

AI-powered cloud contact center excellence

Elevate your customer experience and engagement with our all-in-one, AI-fueled contact center solution and business phone system.

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GoTo Connect’s award-winning Connect Contact Center platform.

Your all-in-one cloud contact center solution for boosting CX

  • Professional customer support agent using GoTo Connect to communicate with customers across multiple channels.

    Essential Channels

    Provide seamless experiences with award-winning voice, email, webchat, SMS, WhatsApp, social, and video in one place.
  • Young professional using GoTo Connect AI on her phone to provide seamless communication with her customers.

    AI-powered

    Solutions that deliver real, measurable value for improved efficiency, personalized service, and seamless interactions.
  • GoTo Connect enables users gain more insights with analytics.

    Valuable insights

    Drive performance improvements with analytics and streamlined dashboards.

One customer experience platform for the entire team

Unlock peak performance

  • Make smarter decisions with real-time analytics and insightful reports
  • Enhance performance and quality with listen/whisper modes, call recording, and coaching tools
  • Keep customers happy with minimal wait times using intelligent callback queues
  • Get customers to the right agent faster with intelligent call routing
  • Resolve inquiries quickly and efficiently with intelligent call routing
GoTo Connect enables supervisors to unlock peak performance.

Delivering unparalleled customer experiences with AI

In a world brimming with innovation, it’s real impact that sets you apart. Transform your customer service with an AI Optimization add-on that helps your cloud contact center software deliver exceptional results.
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Better understand customer interactions using AI Chat Analysis, available with GoTo Connect.
GoTo Contact Center Quality Management dashboard showcasing agent performance leaderboard and recent scoring for improved call quality tracking using AI-powered evaluation metrics.
Add even more AI to your contact center
Designed to enhance efficiency, the AI Quality Management add-on simplifies reporting and analysis with automated insights, enabling contact center managers to quickly identify trends, take corrective action, and work together with staff to improve performance and customer satisfaction.
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Elevate team productivity with actionable insights

Effortlessly enhance customer interactions with cutting-edge analytics and real-time reporting. Start with a high-level overview and dive into individual performance metrics, including call volume and team statistics. Use team dashboards to track performance and key performance indicators (KPIs) for the entire team.
GoTo Connect offers advanced analytics to track call outcomes, performance and more.

Create effortless team collaboration

Centralize all your customer communication channels to create more productive experiences. Ensure calls are routed to the right person and share customer history and details with your entire team. With everyone on the same platform, collaborating with SMEs and internal specialists to enhance customer service is quick and easy.
Route customer calls and follow-ups with GoTo Connect.

Easy setup, stress-free management

Simplify call flow configuration with our drag-and-drop dial plan editor, assign permissions, and oversee settings—all in one streamlined admin portal. No IT team necessary. Consolidating to a single vendor also results in substantial time and cost savings.
GoTo Connect consolidated dashboard saves you time and money.
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See all our features

Download our datasheet to discover everything GoTo Connect Contact Center has to offer.

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"We’re able to reach more people in one day now than even just a year ago — what we’re able to get done with GoTo Connect Contact Center is so much better for us."
Nicole Hash Operations Team Lead, Stand For Animals
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  • 99.999% uptime

    Low bandwidth usage and distributed cloud architecture keep you up and running.

  • #1-rated support

    Our 24/7 customer support is #1 on the most trusted independent review sites.

  • Top-notch security

    Enterprise-grade security and compliance with standards like SOC 2 Type II and GDPR keep your data safe.

Create easier-than-ever customer interactions

See how our cloud contact center software elevates your customer experience.

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