The Pulse of Work in 2025

62% of employees say AI has been significantly overhyped, yet 86% of employees admit they're not utilizing it to its full potential.

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Trends, Truths, and the Practicality of AI

GoTo and Workplace Intelligence surveyed 2,500 global employees and IT leaders between February and April 2025. This global study of workplace technology and trends explores AI hype versus reality, the practical use cases, the ROI of AI, and more.

6 Key Takeaways

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    Aren't very familiar with AI’s practical applications.

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    Say their organization offers AI tools that benefit them.

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    Agree small AI investments could create real efficiency gains.

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    Say their company has an AI policy in place.

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    Admit they're using AI for sensitive tasks.

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    Believe their companies aren't measuring the ROI of AI tools very well.

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A Deeper Look at AI's Impact on the Workplace

Join us as we uncover even more insights from our Pulse of Work 2025 survey in our upcoming webinar on July 17th.

*Assumes there are 102,183,000 knowledge workers in the U.S. with an hourly wage of $43.85.
Source: Federal Reserve Economic Dataset, GoTo.

Methodology: A global survey of 2,500 workers, including an even split of knowledge workers and IT
decision-makers, was conducted by GoTo and Workplace Intelligence between February and April 2025.