Why Reliability and Support Matter

A recent phone outage by a cloud communications provider that impacted hundreds of business has not only brought to light the importance of reliability and support in unified communications solutions, but the importance of having a solid plan when things go wrong.

For businesses, an unexpected outage isn’t just a hiccup — it’s a full-blown crisis.

Examples of frustrated customers were on full display on Reddit where posts not only contained frustrations about the outage, but the lack of support that went along with it.

Losing connectivity means losing money, clients, and credibility. When communication lines go down, deals and orders are delayed, customers are left hanging, and productivity grinds to a halt. No organization can afford that kind of disruption.

If you're exploring alternatives to ensure seamless communication, GoTo Connect is an excellent choice. Here's why GoTo Connect stands out as a leader for reliability and support.

Stay Connected: How GoTo Connect Ensures Reliability and Support

The phone outage underscores the critical need for reliable communication systems. Downtime not only affects internal productivity but also risks damaging client relationships and business reputation. GoTo Connect’s commitment to 99.999% uptime, combined with its robust support network, ensures that businesses can maintain continuity and stay connected even in challenging circumstances.

Furthermore, GoTo Connect’s proactive approach to customer support—offering both self-service resources and real-time assistance—provides peace of mind. Knowing that help is always available allows businesses to focus on their goals rather than troubleshooting technical issues.

GoTo Connect: A Comprehensive Solution for Unified Communications

In today’s dynamic work environment, businesses require more than just basic communication tools. They need solutions that streamline operations, foster collaboration, and ensure consistent performance. GoTo Connect is the all-in-one platform that combines phone, meetings, messaging, and more to create a unified communications experience.

Below are five key reasons why businesses turn to GoTo Connect for reliable and supportive communication:

1. Streamlined and Reliable Technology

Reliability is a cornerstone of GoTo Connect’s offerings. With a 99.999% uptime guarantee and 11 global data centers, businesses can trust that their communication systems will work when they need them most. The platform leverages cloud technology, avoiding the limitations of on-premises phone systems and enabling flexibility across devices.

GoTo Connect’s seamless functionality allows users to switch effortlessly between chat, calls, and video meetings with a single click. Additionally, the ability to transition between desktop and mobile devices ensures that work can continue uninterrupted, no matter where team members are located. External participants can also join meetings directly through a web browser without requiring downloads, making collaboration even more accessible.

2. Unmatched Customer Support

Outstanding support is one of GoTo Connect’s defining features. With a vast library of resources—including guides for getting started, app integrations, and FAQs—users can quickly find answers to common questions. For more complex issues, GoTo Connect provides 24/7 customer support to address any concerns promptly.

One customer highlighted their experience, stating, “As a seasoned IT professional, I appreciate when tech support acknowledges the troubleshooting steps I’ve already taken. GoTo’s support team was responsive and quickly recognized my due diligence, making the process seamless.”

This level of support ensures that businesses can rely on GoTo Connect to resolve issues efficiently, minimizing downtime and disruptions.

3. Robust Portfolio of Tools

Today’s work environments are flexible, requiring tools that adapt to diverse needs and locations. GoTo Connect’s cloud-based platform offers a unified platform for calls, contact centers, video meetings, chat, and more. Many organizations struggle with a patchwork of solutions from different vendors, leading to implementation headaches and IT overload.

GoTo Connect eliminates this complexity by bundling essential communication features, such as a webinar platform and contact center capabilities, into a single, easy-to-use solution. By doing so, businesses can reduce operational friction and allow IT teams to focus on strategic initiatives rather than troubleshooting fragmented systems.

4. Industry-Leading Admin Tools

GoTo makes it easy for businesses looking to switch to a more reliable solution, even for teams with limited technical expertise. The platform can be set up in just one day, and its intuitive admin tools save valuable time. Features like the drag-and-drop dial plan editor, easy call routing, and role assignments enhance user and administrator experiences alike.

A finance and insurance company shared their positive experience: “It’s incredibly user-friendly and easy to navigate, by far the simplest I’ve ever seen.” With a single admin portal, IT teams can manage the system efficiently, freeing them to focus on higher-value projects.

5. Affordable and Accessible Pricing

GoTo Connect offers enterprise-grade capabilities at a price point designed for small to midsize businesses. By delivering exceptional value, the platform enables businesses to access top-tier features without the hefty costs typically associated with larger solutions.

This cost-effectiveness makes GoTo Connect an ideal choice for organizations looking to enhance their communication infrastructure without straining their budgets.

The three questions you need to ask yourself about your business

What’s the plan for an outage?

Every business needs a robust strategy to handle outages effectively. First, the immediate plan should focus on identifying the root cause and implementing quick fixes to restore operations.

What’s my backup plan?

A solid backup plan involves having redundant systems or alternative communication channels in place to minimize disruptions. For example, cloud-based tools like GoTo Connect ensure that employees can stay connected with each other and with customers across multiple devices and communication channels, even during unexpected downtime.

What’s my future plan?

Finally, a future plan must include regular system evaluations, investing in reliable solutions, and training employees to handle technical challenges efficiently. Proactively preparing for potential outages can safeguard your business’s reputation, ensure seamless operations, and maintain customer trust.

GoTo Connect: The platform you can trust for today and tomorrow.

In a competitive landscape, businesses need a communications platform they can trust. GoTo Connect’s comprehensive features, reliability, and exceptional support make it a standout choice for organizations seeking a better alternative.

By choosing GoTo Connect, businesses can not only improve operational efficiency but also empower their teams with tools that make collaboration effortless. Whether you’re looking to simplify administration, enhance reliability, or provide better experiences for your team and customers, GoTo Connect is ready to meet your needs.

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