GoTo Connect for Government & Municipalities
Simplified, secure, and smart communication solutions designed for government organizations and public services.
Streamline government communications
Boost efficiency, enhance citizen satisfaction, and secure your operations with an AI-powered government phone system built for public service.
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Modernize how your team communicates
Connect with voice, video, chat, and more on one platform for fast, consistent engagement. -
Improve productivity and lower costs
Boost productivity with AI tools for task automation, saving time and costs to focus on your community. -
Secure operations and integrate with ease
Secure data with enterprise-grade protection and integrate seamlessly with CRMs for smooth workflows.
All-in-one, AI-powered cloud communications platform
Streamline how your organization connects, engages, and builds relationships with constituents—anytime, anywhere.
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GOVERNMENT PHONE SYSTEM
Modernize communications
Reliable, secure VoIP lets your team call from anywhere while staying compliant. -
Customer Experience (CX)
Connect with constituents
Connect across channels with SMS alerts, personalized updates, and AI-driven efficiency to build trust. -
Contact center
Elevate performance
Boost team efficiency with an AI-powered cloud platform that streamlines inquiries across all channels.
One communications platform for every and all departments
Improving communication access
- Simplify inquiries with call routing and automated assistance.
- Manage service requests and appointments efficiently.
- Leverage SMS and video for quicker resolutions.
- Keep citizens informed with personalized updates across channels.
Unify your essential tools for seamless operations
Integrate your CRM and government management solution directly into GoTo Connect, ensuring your workflow stays uninterrupted.
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Salesforce
Empower your Salesforce experience with GoTo Connect’s integration experience, utilizing workflows to stay connected and informed. -
Microsoft Dynamics
Empower your Microsoft Dynamics experience with GoTo Connect’s integration experience utilizing workflows to stay connected and informed. -
Zoho CRM
The Zoho CRM integration with GoTo Connect helps businesses provide a better customer experience for inbound and outbound phone calls.
Why government agencies choose GoTo Connect
"GoTo Connect has helped us significantly reduce our costs. Before, we were paying for services that we never used. Now, we’re paying for just the features and functionality we need and use."
See More Studies
Elysse Blain
Director of Corporate and Community, Glamorgan Spring Bay Council
Trusted compliance with leading data privacy and security practices
Features built for exceptional customer experience
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Voice, Video, Chat
Streamline communication into one system — call, text, and fax from the same number. -
Attendant Console
Easily handle incoming calls, call routing, and transfers in one consolidated hub. -
Unified Admin
Streamline management with all your communications settings in one place -
Integrations
Connect your preferred CRM tools seamlessly. -
Virtual Fax
Send and receive faxes online without a machine or separate phone line. -
Mobile App
Use the top-rated GoTo app to make calls and meetings on mobile, desktop, or web. -
Reporting & Call Recording
Train team members and resolve disputes with comprehensive call recordings. -
SMS Node for Dial Plans
Send automated text responses and app download links to callers. -
Campaign Registration & 10DLC
Register in the GoTo Admin Portal to ensure compliance (10DLC). -
Call Source Tracking
Track source of incoming calls through our partners to measure ROI. -
Partner ROI Reports
Access partner ROI reports to demonstrate value and ROI. -
Mobile App Attribution
Track all activity in your CRM and ensure mobile adoption.
See all our features
Download our datasheet to discover everything GoTo Connect has to offer for your team.
FAQs
By centralizing communication with tools like voice, video, messaging, and automated call summaries, GoTo Connect ensures effortless workflows and smooth collaboration across all departments.
Yes, GoTo Connect integrates with popular CRMs, management tools, and other government IT systems for uninterrupted, frictionless workflows.
Utilizing AI-powered customer engagement tools like automated call routing, chat assistance, and consistent updates, GoTo Connect ensures citizen concerns are addressed quickly and effectively.
Yes! GoTo Connect provides efficient tools for remote collaboration, like video conferencing, screen sharing, and instant messaging, ensuring your team stays connected from anywhere.
Start improving constituent connections
Enhance collaboration, streamline operations, and deliver exceptional service to citizens with GoTo Connect.
