GoTo Connect for Retail
Retail success starts with smarter connections, better communications, and exceptional customer experiences.
Transform your retail business with AI-driven customer experiences
Deliver exceptional service, turn leads into loyal customers, and simplify operations with GoTo Connects All-in-one AI powered platform.
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Transform retail operations
Take your retail business to the next level with an award-winning phone system and multi-channel communication tools, built to simplify operations and deliver excellence. -
Enhance customer experiences
Build lasting loyalty with customers through personalized follow-ups, scheduled callbacks and always-on, responsive support across every channel. -
Empower retail service teams
Equip your retail teams with AI assistants, web chat, and other powerful engagement tools to deliver faster, smarter, and more personalized customer experiences.
All-in-one, AI-powered cloud communications platform
Streamline how you connect, engage, and build customer relationships—anytime, anywhere.
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PHONE SYSTEM
Modernize retail communications
Our scalable, award-winning cloud phone system streamlines service and boosts collaboration. -
Customer Experience (CX)
Easily engage customers
Connect with customers effortlessly across email, WhatsApp, web chat, and SMS with our intuitive multi-channel platform. -
Contact center
Always-on, 24/7 Customer Service
Help your team deliver faster, smoother support with a contact center that offers complete visibility into customer interactions.
One communications platform for your retail business
Delight customers, drive sales
- Bring all your customer interactions from channels like WhatsApp, social, SMS, and web chat into a single, easy-to-use shared inbox.
- Seamlessly transition between channels to match customer preferences.
- Keep customers engaged with personalized offers, appointment reminders, call backs and scheduled campaigns.
- Easily maintain up-to-date contact lists in your customer base.
Featured retail integrations
Simplify retail operations with integrations that improve workflows and efficiency.
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Salesforce
Empower your Salesforce experience with GoTo Connect’s integration experience, utilizing workflows to stay connected and informed. -
HubSpot
Empower your Hubspot experience with GoTo Connect’s integration experience utilizing workflows to stay connected and informed. -
Zoho CRM
The Zoho CRM integration with GoTo Connect helps businesses provide a better customer experience for inbound and outbound phone calls. -
ServiceNow
Empower your experience with GoTo Connect and ServiceNow by utilizing workflows to stay connected and informed.
Why retailers choose GoTo Connect
"In all honesty, it’s not very often I can take a process, system, or tool, share it with the entire business and not get any complaints. But that’s exactly what happened with GoTo Connect. Even our established employees embraced the change!"
See More Success Studies
Evan Casey
Head of Customer Service, Umart
"The customer services team now have complete control, and can manage and monitor all aspects of call handling from a single platform. GoTo Connect has transformed our telephony system beyond anything we expected, while significantly reducing costs."
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Anthony Fagan
Group Operations Manager, Michael Murphy Home Furnishing
"Customer service is not an easy job, but GoTo Connect provides everything we need to make our work simpler and less stressful. The contact centre analytics and functionality enable our teams to perform better and keep our customers happy."
See more Success Stories
Michelle McGrath
Customer Service Manager, Bradshaw Taylor
Safeguard every interaction
Safeguard every interaction with GoTo Connect’s multi-layered security, industry-leading tools, and robust data protection, ensuring your information stays secure while you enjoy peace of mind.
Features built for exceptional customer experience
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Voice, Video, Web Chat
Streamline communication into one system — call, text, web chat, and fax from the same number. -
Attendant Console
Easily handle incoming calls, call routing, and transfers in one consolidated hub. -
Unified Admin
Streamline management with all your communications settings in one place -
Integrations
Connect your preferred CRM tools seamlessly. -
Virtual Fax
Send and receive faxes online without a machine or separate phone line. -
Mobile App
Use the top-rated GoTo app to make calls and meetings on mobile, desktop, or web. -
Reporting & Call Recording
Train team members and resolve disputes with comprehensive call recordings. -
SMS Node for Dial Plans
Send automated text responses and app download links to callers. -
Campaign Registration & 10DLC
Register in the GoTo Admin Portal to ensure compliance (10DLC). -
Call Source Tracking
Track source of incoming calls through our partners to measure ROI. -
Partner ROI Reports
Access partner ROI reports to demonstrate value and ROI. -
Mobile App Attribution
Track all activity in your CRM and ensure mobile adoption.
See all our features
Download our datasheet to discover everything GoTo Connect has to offer your retail business.
FAQs
GoTo Connect simplifies communication with unified tools like voice, video, and chat, fostering seamless coordination across store locations and teams.
Yes, GoTo Connect’s mobile app and cloud-based platform enable sales associates and managers to stay connected and productive, even when they’re on the go or working remotely.
Absolutely. GoTo Connect’s cloud-based platform allows businesses to manage communication across various locations with ease.
Yes. From AI-driven tools to omnichannel communication capabilities, GoTo Connect enhances customer experiences and builds long-lasting loyalty.
Absolutely. GoTo Connect is designed for easy deployment with minimal technical expertise, and we provide comprehensive training resources to get your staff up to speed quickly.
Yes, GoTo Connect offers features like auto attendants, call routing, and voicemail-to-email notifications, ensuring customers can get assistance anytime, even outside of business hours.
Simply click on "Get Your Demo" to see how GoTo Connect can transform your retail operations.
Enhance your customer experiences today
GoTo Connect helps your retail business stay connected, streamline operations, and deliver great service that keeps customers coming back.
