Customer experience (CX) has emerged as the ultimate differentiator in business success. Yet, many organizations are still struggling to meet rising customer expectations due to outdated systems, limited communication channels, and strained resources. The numbers speak for themselves:
- 7 in 10 customers report feeling even more frustrated after reaching out to businesses for assistance.
- 9 in 10 customers demand seamless, multi-channel communication options.
- Meanwhile, 93% of businesses still rely on outdated legacy systems, and over 50% face capacity issues within their IT departments.
This gap in CX capabilities is proving costly, as businesses lose opportunities to build loyalty and secure repeat customers. However, there’s good news. Businesses that effectively modernize their communication systems and prioritize effortless, personalized interactions stand to gain a significant competitive edge.
Why Modern CX Matters More Than Ever
Customer tolerance for outdated communication methods is wearing thin. Forrester’s recent report reveals the worst U.S. customer experience (CX) quality in a decade. Additionally, customer expectations have never been higher, and businesses relying on inefficient systems risk being left behind.
What customers want today:
- Effortless multi-channel interaction: Customers expect to reach businesses across chat, email, phone, and more, without limitations.
- Fast, personalized support: Seamless communication and historical visibility into prior interactions are critical to resolving issues effectively.
- Modernized platforms: Businesses that adapt to modern communications tools reduce friction and increase customer satisfaction.
The key to meeting these expectations lies within modernization, consolidation, and customer-centric solutions.
Modernization made easy
Modernizing your business means replacing outdated, costly legacy systems with a platform that can transform communication efficiency and effectiveness.
Modernization becomes effortless with the right solution
- Cost-effective upgrades: Our affordable solution eliminates the need for multiple vendors, consolidating all communication tools in one place.
- AI-driven insights: Modern tools powered by AI provide actionable data like sentiment analysis and trends, enabling smarter decision-making.
- Efficient team collaboration: Features like AI meeting summaries and call transcriptions reduce manual tasks and drive productivity.
Consolidation Drives Efficiency
Fragmented communication systems not only frustrate customers but also create inefficiencies for your team. Without a unified system, keeping track of customer interactions across channels becomes nearly impossible, leading to slower response times, miscommunications, and negative customer sentiment.
Seamless consolidation is the answer:
- One unified platform: Manage phone, email, chat, SMS, and social interactions efficiently in a single dashboard.
- Centralized customer history: Track conversations and interaction history to offer more informed and personalized responses.
- Simplified IT management: Streamlined solutions reduce the strain on technical resources, freeing your team for strategic tasks.
Deliver Superior Customer Experience
Today’s customers don’t just prefer great CX; they demand it. A business that delivers consistent, seamless, and engaging interactions is poised to thrive in today’s competitive landscape.
A modern platform empowers you to provide:
- Omnichannel engagement: Meet your customers where they are with seamless support across every communication channel.
- Personalized interactions: AI-powered insights allow you to tailor your service experience to each customer for impactful engagement.
- Retention and loyalty: A positive CX keeps customers coming back and turns one-time buyers into brand advocates.
Not sure how to get started? Research shows that over 40% of businesses feel overwhelmed by the complexity of communication technologies. That’s where an AI-powered, user-friendly platform GoTo Connect CX steps in—with a user-friendly design, expert implementation support, and a proven track record of success with over 60,000 businesses worldwide.
Redefine Your CX with GoTo Connect CX
The future of customer experience is here, and it’s time to position your business as a leader in the market. With GoTo Connect CX, you not only streamline your communication systems but also gain tools that allow your business to grow through better customer relationships.
MaidPro, a long-time customer of Connect CX, shared their own transformation story:
"We were frustrated with our old providers’ lack of innovation. GoTo Connect replaced three providers, offering better technology and centralized communication for our growing team. With excellent implementation support, we switched in weeks and saved money."
- Jeff Hanlon, President, MaidPro
Don’t just keep up with rising customer expectations; exceed them.
It’s time to modernize your systems, consolidate communication channels, and transform your CX strategy with Connect CX.
Great CX starts here.
