Why do small businesses need contact center software?
GoTo Contact Center helps improve customer experiences and streamline team operations without straining your budget. By bringing all customer communications into one place, contact center software makes it easier for small teams to manage interactions and provide efficient services.
GoTo Contact Center equips small businesses with enterprise-grade features like intelligent call routing, analytics, and AI at an affordable price. This will help your growing business offer customer service that rivals or exceeds larger organizations.
Unlock the benefits of a contact center solution
For Agents
- Manage multiple tasks efficiently with a user-friendly interface and automation tools.
- Meet the growing demand for fast and personalized support across multiple channels with omnichannel capabilities.
- Reduce technology fatigue with an easy-to-use platform that integrates with existing tools and CRM systems.
- Minimize delays and improve resolution times with call routing.
Deliver better customer experiences, no matter the size of your team
Resolve issues faster with real-time call transcriptions, AI-generated summaries, and chat analysis.
Prioritize calls efficiently by assigning weighted scores to call queues for agents handling multiple queues.
Simplify the management of your contact center settings, permissions, and workflows.
Optimize efficiency by simplifying admin tasks with AI-powered guidance, tools, and answers.
GoTo Contact Center has everything a small business needs
Deliver faster, more personalized support with features that help your team do more, including:
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Call Monitoring
Coach agents and boost performance with Listen, Whisper, and Barge modes. -
Interactive Voice Response
Improve efficiency with a simple and seamless self-service call experience. -
Intelligent Call Routing
Improve first-call resolutions by automatically directing callers to the right place. -
Analytics
Track call volumes and agent performance in real-time to make data-driven decisions. -
Unified Admin Portal
Manage contact center and phone system settings in a single dashboard. -
Visual Dial Plan Editor
Configure call flows with a drag-and-drop editor—no fancy IT needed.
See what customers are saying about GoTo Connect
Frequently Asked Questions
Yes - if you are looking to improve customer experiences! Contact center software redefines how your small business connects with customers. It centralizes all customer communications and streamlines workflows to ensure your business delivers quick, personalized support. Even with a small team, you can scale your support and keep customers happy as your business grows.
GoTo Contact Center provides enterprise-grade features designed for growing businesses at an affordable price. Optimized for small, midsize, and multi-location companies, it scales seamlessly as your business expands.
Exceptional customer service can put your small business apart in a competitive market. Customer loyalty built from effective and personalized customer service drives more recommendations, improves your business reputation, and ultimately increases revenue.
Smarter communication. Better results.
Get a small business contact center solution designed to grow with you.
