What is Call Center Transcription?

Call center transcription software automatically transcribes every word spoken during your call center calls. The most common use for the transcripts and recordings would be a supervisor who wants to look into the details of their agent performance. They could be looking for compliance with a script, help to improve sales techniques, or reviewing a specific call that a customer complained about. Whether you need to review a call for quality assurance purposes, analyze customer feedback, or simply keep better track of your conversations, call transcriptions can help.

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