As contact centers evolve to meet the demands of today’s customers, businesses are navigating a myriad of new challenges. Demand from customers for frictionless experiences has skyrocketed, top-notch efficiency is critical, and teams are still adapting to distributed workforces. While excellent CX might be job one, many contact center teams are facing low customer satisfaction, growing rates of agent turnover, and a lack of true, actionable business insights.

Learning how to measure and improve contact center performance is no easy task. So we have assembled a team of contact center trailblazers for an upcoming webinar to offer expert perspectives, real-world examples, and capability demonstrations to help you make changes today.

Join us for a dynamic experience and leave with 3 considerations leaders can implement:

• Strategies to improve contact center productivity and optimize resources
• How to drive agent retention and improve contact center performance
• How to harness the power of analytics to help measure and act on insights in real time