Success Story: Evalueserve
The move to remote work brought a shift in the day-to-day operations for Evalueserve. The over dependence on remote IT support for employees working from home got challenging for the firm, as employees and customers from all over the world needed to be served consistently. An increase in the number of tickets raised and recurring IT concerns pushed Evalueserve to seek a reliable solution for seamless remote support for team members and clients – one that also offered reliability, security, and operational efficiency.Rescue emerged as an ideal solution to tackle these challenges, with a unique combination of system integration and communication features. Rescue’s solution also offered value-added support services such as multi-platform assistance and tailored customer experience for users.
Rescue resulted in increased customer satisfaction – promising reliability, security, and ease of resolution for the employees.
Evalueserve is a global company at the forefront of using product-led solutions to enhance and accelerate decision-making throughout enterprises. More than 30% of the Fortune 1000, including more than 25,000 platform users, rely on Evalueserve to develop unique solutions that combine AI-driven platforms with the skillset of over 4,500 domain experts. Evalueserve is headquartered in Zug, Switzerland.
“Thank you for Rescue-ing us. The GoTo team has been very supportive and responsive to our requirements during critical times.”
-Anuj Joshi
VP Information Technology, Evalueserve
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