GoTo Connect for Manufacturing

Enhance communications and collaboration with an AI-powered, all-in-one solution that keeps teams, suppliers, and customers seamlessly connected.

GoTo Connect is an all-in-one platform for communication and collaboration in manufacturing, featuring AI-powered interaction summaries, live video calls, and detailed transcripts.

Modernize your manufacturing communications

Upgrade your communication & collaboration with GoTo Connect—AI-powered tools designed to keep your team connected, efficient, and ready for what’s next.

  • Two engineers are verifying the dimensional accuracy of a fixture with their production manager using GoTo Connect.

    Enhanced team collaboration

    Easily connect teams on the shop floor and in the office with reliable software. Leverage intelligent tools to summarize meetings and streamline communication across your workforce. 
  • An engineer uses GoTo Connect to collaborate live with a vendor, ensuring accurate machinery setup.

    Better customer & vendor experience

    Respond faster and smarter with customer engagement tools. Keep interactions smooth and professional, so you can focus on delivering quality products.
  • An operations manager leverages AI-driven insights and real-time communication tools to coordinate with the team and optimize workflow.

    Efficient, streamlined operations

    Unify your tools into one easy-to-use platform. Use AI-driven automations to reduce team overhead and drive efficiency in every area of your business.

All-in-one, AI-powered manufacturing communications system

Streamline how your company connects, engages, and builds relationships—anytime, anywhere. 

  • A chat interface facilitating seamless collaboration between a production supervisor and a supplier via a cloud-based phone system across multiple channels. Phone system

    Modernize communications 

    Transform communication with reliable cloud-based phone system, boosting connectivity, safety, and efficiency.
  • A screenshot illustrating seamless communication between an operations manager and a vendor using multiple channels on GoTo Connect CX. Customer Experience (CX)

    Improve the customer experience 

    Keep your customers informed across channels—from web chat to email to SMS and more, from a single platform.
  • AI-powered GoTo Connect Center provides actionable insights, enabling manufacturing managers to streamline operations and enhance efficiency. Contact center 

    Elevate team performance

    Improve resolution times with responsive support channels, AI sentiment analysis, real-time communication, and smart routing.

Deliver exceptional communication across the company

Boost team performance and efficiency

  • Manage team schedules and performance through robust reporting dashboards.
  • Monitor production workflows with real-time communication tools.
  • Ensure system-wide functionality with a secure and scalable platform.
An operations manager streamlines production and optimizes workflow in a manufacturing facility.

Integrate with industry-leading tools for seamless workflows

From CRMs to inventory management software, GoTo Connect integrates with your business's essential platforms, ensuring efficiency at every step.

  • Salesforce logo.

    Salesforce

    Empower your Salesforce experience with GoTo Connect’s integration experience, utilizing workflows to stay connected and informed.
    Learn More >
  • Microsoft Teams logo.

    Microsoft Teams

    A better, more simple meeting experience so you get more done fast without leaving Microsoft Teams.
    Learn More >
  • Hubspot logo.

    HubSpot

    Empower your Hubspot experience with GoTo Connect’s integration experience utilizing workflows to stay connected and informed.
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  • Zoho logo.

    Zoho CRM

    The Zoho CRM integration with GoTo Connect helps businesses provide a better customer experience for inbound and outbound phone calls.
    Learn More >
  • ServiceNow logo.

    ServiceNow

    Empower your experience with GoTo Connect and ServiceNow by utilizing workflows to stay connected and informed.
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  • Sugar CRM logo.

    SugarCRM

    Empower your SugarCRM experience with GoTo Connect’s integration utilizing workflows to stay connected and informed.
    Learn More >
Explore All Integrations

Why manufacturers choose GoTo Connect

"GoTo’s ROI was amazing—we saved about $150,000 in year one by getting rid of all of the PRIs and service contracts. It’s equipment that we don’t have to deal with anymore."
Jon Le Roi Director of IT at Mendocino Forest Products
See More Success Stories

Features built for exceptional customer experience

  • Voice, Video, Chat

    Streamline communication into one system — call, text, and fax from the same number.
  • Attendant Console

    Easily handle incoming calls, call routing, and transfers in one consolidated hub.
  • Unified Admin

    Streamline management with all your communications settings in one place.
  • Integrations

    Connect your preferred CRM and EMR tools seamlessly.
  • Virtual Fax 

    Send and receive faxes online without a machine or separate phone line.
  • Mobile App

    Use the top-rated GoTo app to make calls and meetings on mobile, desktop, or web.
  • Reporting & Call Recording 

    Train team members and resolve disputes with comprehensive call recordings.  
  • SMS Node for Dial Plans

    Send automated text responses and app download links to callers. 
  • Campaign Registration & 10DLC

    Register in the GoTo Admin Portal to ensure compliance (10DLC).
  • Call Source Tracking

    Track source of incoming calls through our partners to measure ROI. 
  • Documents-On_Light-Accent_Green

    Partner ROI Reports

    Access partner ROI reports to demonstrate value and ROI.
  • Mobile App Attribution

    Track all activity in your CRM and ensure mobile adoption.

See all our features

Download our datasheet to find out how GoTo Connect keeps your manufacturing operations connected, efficient, and responsive.

FAQs

GoTo Connect provides tools like unified voice, video, and chat solutions to simplify workflows, enabling seamless collaboration between teams and departments.
Yes, our GoTo Connect phone system integrates with popular manufacturing tools, including ERPs, CRMs, and inventory management systems for tailored, uninterrupted workflows. 
Absolutely. GoTo Connect’s scalable, cloud-based manufacturing communication system allows businesses to manage communication efficiently across multiple sites. 
Yes, GoTo Connect enhances the customer experience through AI-powered customer engagement tools , omnichannel capabilities, and real-time insights that build trust and loyalty. 
Simply click the "Get Your Demo" button to see how GoTo Connect can transform and modernize your manufacturing communications.

Transform your communication today

GoTo Connect provides everything your manufacturing business needs to stay connected and efficient.