May 2025
See what’s new at GoTo
Create effortless customer experiences with over 100 new offerings, capabilities, and enhancements.

Smarter Connections. Seamless Experiences. AI-Powered communications
All your conversations. All your channels. All in one incredible platform
GoTo Connect offers a comprehensive, all-in-one customer experience platform with enhanced mobile features, new channels, and an improved unified inbox. Effortlessly manage communications—from email to WhatsApp—on any device, and switch between conversations with ease, all in a single seamless interface. Say goodbye to juggling multiple apps and hello to greater efficiency.

Communication and Collaboration
Find new ways to collaborate and enhance your customer experiences.
-
GoTo Connect
AI Receptionist
The 24/7 smart assistant for answering calls, automating tasks and improving customer service at every step.
*Only available in select countries -
GoTo Connect CX
Inbox Performance & Design Updates
A redesigned inbox experience for a faster, more efficient workflow.
*Only available in select countries -
GoTo Connect Contact Center
AI Quality Management
Improve training, recognition and drive quality assurance with AI for your contact center.
*Only available in select countries -
GoTo Connect CX
WhatsApp Outbound Messaging
Initiate impactful conversations with customers from WhatsApp effortlessly.
*Only available in select countries -
GoTo Webinar
Webinar Polls for Mobile
Access, launch, and share webinar polls directly from your mobile or tablet device. -
GoTo Meeting
Localized Meeting Transcripts
Break language barriers and support multi-lingual collaboration. -
GoTo Connect CX
Chat Assistant for WhatsApp
Automate key customer detail collection from WhatsApp interactions.
*Only available in select countries -
GoTo Connect Contact Center
Topic Flag Detection for Speakers
Access precise insights on focused keywords and phrases with AI Optimization’s newest feature.
*Only available in select countries -
GoTo Connect CX
SMS Messaging Dashboard
Gain deeper insights into messaging activity with our new SMS reporting dashboard.
*Only available in select countries -
GoTo Connect
Self-Service Portal
Discover and purchase add-ons effortlessly within GoTo Connect’s admin portal.
*Only available in select countries -
GoTo Connect
Edit Sound Clips
Simplify audio management with the ability to edit audio files directly across multiple dial plans.
*Only available in select countries -
GoTo Connect
Never Record List for Extensions
Protect sensitive information with the new ‘Do Not Record’ setting for call extensions.
*Only available in select countries

What else is new?
GoTo Connect
With new updates that combine omnichannel customer experience, powerful AI solutions, and effortless management, GoTo Connect enables small and midsize businesses to communicate smarter, faster, and better.
What else is new?
GoTo Meeting, Training, and Webinar
With new enhancements to break down language barriers and manage virtual events with ease, increase engagement and save time with a seamless experience. Check out the latest features and updates to power up your collaboration.

Previous releases
-
December 2024
-
August 2024
-
March 2024
-
October 2023
-
July 2023
-
April 2023
Communications made simple.
Discover your one-stop solution to mounting workloads and increasing costs.